Privacy Policy
Effective date: 18 June 2026
Blue Fig Financial Pty Ltd trading as SAS Property Managers ABN 38 681 203 403 (we, us, our) is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information through our website, www.saspm.com.au, and in the course of our property management services. It also explains how you may access or correct your personal information or make a privacy complaint.
This Privacy Policy should be read together with our Website Terms of Use.
By using our website, submitting information to us, applying for a property, engaging our services or otherwise dealing with us, you acknowledge that we will handle your personal information in accordance with this Privacy Policy.
1. What personal information we collect
We collect personal information reasonably necessary for our business and property management services. This may include:
- identity information, such as your name, date of birth and identification documents;
- contact information, such as your email address, phone number, postal address and property address;
- financial information, such as bank account details, rent payment records, invoices, owner payment details, ABN details and related financial administration information;
- property information, such as property address, ownership details, tenancy details, lease details, condition reports, inspection records, maintenance records, compliance records and correspondence;
- tenancy application information, including rental history, employment details, income information, references, household details, pet details and supporting documents;
- communications, including enquiry forms, emails, SMS messages, telephone notes, portal messages, maintenance requests and other correspondence;
- website usage data, including IP address, browser type, device information, pages visited, referral source and cookie data;
- supplier, contractor and referrer information;
- recruitment information if you apply for a role with us.
We may also collect sensitive information where it is reasonably necessary and where we have your consent or are otherwise permitted or required by law. This may include limited health, safety, accessibility or hardship-related information where relevant to a tenancy, property access, urgent repair, complaint, dispute, insurance matter, emergency or legal process.
2. How we collect personal information
We collect personal information directly from you where practicable, including when you:
- use our website;
- complete an enquiry, appraisal, rental application, maintenance or contact form;
- call, email, text or message us;
- attend an inspection or appointment;
- apply for a rental property;
- engage us to manage your property;
- provide information through a tenant, owner, application, maintenance or property management portal;
- subscribe to updates or request information from us;
- apply for work with us.
We may also collect information from third parties where reasonably necessary or permitted by law, including from:
- property owners, landlords, tenants, occupants and applicants;
- previous property managers, agents and referrers;
- employers, referees and verification providers;
- tenancy database operators, where permitted by law;
- contractors, suppliers and service providers;
- government bodies, tribunals, regulators and dispute resolution bodies;
- publicly available sources;
- property portals, property management platforms, inspection platforms, maintenance systems, payment systems, accounting systems, electronic signing tools, analytics providers and marketing tools.
3. Cookies and website data
Our website may use cookies, pixels, analytics tools and similar technologies to operate the website, analyse traffic, improve performance, understand user behaviour, measure marketing performance and respond to enquiries.
Cookies are small data files stored on your device. They may collect information such as your IP address, browser, device type, pages viewed, time spent on the site, referral source and actions taken on the website.
We may use:
- essential cookies, which are required for the website to function correctly;
- analytics cookies, which help us understand traffic and usage patterns;
- preference cookies, which remember settings and preferences;
- marketing or measurement technologies, if enabled by our website or advertising providers.
These tools may include services such as Google Analytics, Google Ads, Meta Pixel, LinkedIn Insight Tag, CRM tools, website form tools, reCAPTCHA, email marketing tools or similar services, depending on our website configuration from time to time.
You can manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.
4. How we use personal information
We use personal information for purposes connected with our business, including to:
- provide and administer property management services;
- respond to enquiries submitted through our website or by other means;
- assess, onboard and manage owners, tenants, applicants, contractors, suppliers and referrers;
- conduct tenancy checks, reference checks and application assessments where permitted;
- manage leases, inspections, maintenance, repairs, arrears, rent, invoices, outgoings, bonds, notices, disputes and compliance matters;
- process rental payments, owner payments, invoices, statements, trust accounting and financial records;
- communicate with you about your tenancy, managed property, enquiry, application, maintenance matter, invoice or other dealings with us;
- comply with our obligations under applicable property, tenancy, trust accounting, taxation, workplace, privacy and other laws;
- manage complaints, claims, disputes, insurance matters, QCAT matters or legal processes;
- improve our website, systems, services, communications and client experience;
- send relevant updates, newsletters, property management insights or marketing communications where permitted;
- recruit team members and assess employment applications;
- protect our lawful interests, our clients’ interests and the safety and security of properties, people, systems and information.
We do not sell personal information.
5. Disclosure of personal information
We may disclose personal information where reasonably necessary for our business and property management services, including to:
- property owners, landlords, tenants, occupants and rental applicants;
- tradespeople, contractors, maintenance providers and suppliers;
- previous or incoming property managers, agents and referrers;
- employers, referees and verification providers;
- tenancy database operators, where permitted by law;
- insurers, lawyers, accountants, auditors, consultants and professional advisers;
- government agencies, regulators, tenancy authorities, tribunals, courts and law enforcement bodies;
- property portals, inspection platforms, maintenance platforms, application platforms, property management software providers, payment processors, accounting platforms, CRM systems, email providers, document storage providers, electronic signing platforms and other technology providers;
- website, analytics, advertising and marketing service providers;
- related entities, business partners or successors if we restructure, sell, acquire or transfer all or part of our business or rent roll.
Where we disclose personal information to third-party service providers, we take reasonable steps to work with providers who handle information securely and appropriately.
6. Overseas disclosure and cloud-based services
Some of the systems, platforms and service providers we use may store, process or access information outside Australia. The countries may vary depending on the provider and may include Australia, New Zealand, the United States, the United Kingdom, Singapore, the Philippines, India, countries in the European Union or other locations where our service providers or their subcontractors operate.
Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure that the disclosure is appropriate in the circumstances and that personal information is handled consistently with applicable privacy obligations.
7. Direct marketing
We may use your contact details to send you relevant updates, property management information, invitations, newsletters or marketing communications where permitted by law.
You can unsubscribe from marketing emails by using the unsubscribe link in the email or contacting us directly.
Even if you opt out of marketing, we may still send you service-related communications, including tenancy, owner, maintenance, compliance, payment or property management communications.
8. Storage and security
We store personal information in secure electronic systems, cloud-based platforms, property management software, accounting systems, document management systems, email accounts, archived records and, where necessary, physical files.
We take reasonable technical and organisational measures to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.
Our property management software, trust accounting systems and related service platforms are provided by third-party providers subject to their own security and privacy frameworks.
No transmission of data over the internet can be guaranteed as fully secure. While we take reasonable precautions, we cannot warrant the absolute security of information transmitted to us online.
9. Retention of personal information
We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, comply with legal and regulatory obligations, maintain business records, resolve disputes and protect our lawful interests.
When information is no longer required, we will take reasonable steps to destroy, delete or de-identify it, subject to legal, accounting, regulatory and operational requirements.
10. Access and correction
You may request access to personal information we hold about you and may ask us to correct information you believe is inaccurate, incomplete, out of date or misleading.
We may need to verify your identity before responding. In some circumstances, we may not be able to provide access or make a correction, for example where access would affect another person’s privacy, breach legal obligations, prejudice legal proceedings or where another exception applies.
If we refuse a request, we will explain our reasons where reasonable and lawful to do so.
11. Complaints
If you believe we have handled your personal information in a way that is inconsistent with this Privacy Policy or applicable privacy obligations, please contact us in the first instance.
Please provide enough detail for us to understand the issue, including your name, contact details, the nature of the complaint and any relevant documents or correspondence.
We will investigate your complaint and aim to respond within a reasonable time.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.
12. Data breaches
If we become aware of a data breach involving personal information, we will take reasonable steps to contain, assess and respond to the incident.
Where required by law, we will notify affected individuals and the relevant regulator if the breach is likely to result in serious harm.
13. Third-party websites and platforms
Our website may contain links to third-party websites, platforms or portals. We are not responsible for the privacy practices, security or content of those third-party websites. You should review their privacy policies before providing personal information.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, systems, website configuration or legal obligations.
The current version will be available on our website with the effective date noted above.
15. Contact us
For any questions, requests or concerns relating to this Privacy Policy, please contact:
SAS Property Managers
Blue Fig Financial Pty Ltd trading as SAS Property Managers
ABN 38 681 203 403
Email: info@saspm.com.au
Phone: (07) 5564 8105
Postal: PO Box 23, Bulimba, Brisbane QLD 4171
Head office: 15/17 Millennium Cct, Helensvale QLD 4212